TEMECULA, CA--(Marketwire - September 15, 2009) -
PlantCML® releases the innovative
Management Information System (MIS) solution,
Aurora™, to work in tandem with the VESTA® call
processing solution. Unlike legacy MIS systems that provide historical
reporting capabilities, the Aurora MIS solution is the most comprehensive
solution available in the market today that addresses the operational needs
of the emergency call center.
The initial release of the Aurora MIS solution includes a near real-time
desktop providing supervisors and managers an effective tool for overseeing
call-handling activities. It includes an advanced, cross-tabular reporting
engine with a number of pre-defined templates that are expandable to
thousands of reports. An ad-hoc reporting engine allows for custom report
creation to supplement the advanced predefined templates. Reports can be
completely customized, saved to a report library and scheduled for
automatic distribution via email, all with a few keystrokes.
"The Aurora MIS solution is not just another call-taking MIS package --
it's a powerful new management tool developed specifically to improve call
center operations and to help call centers do more with less," said Darrin
Reilly, COO, PlantCML. "It allows call centers to associate related events,
simplify incident reconstruction, and organize information rapidly. It's a
much more efficient reporting tool providing a holistic view of end-to-end
call processing operations."
The Aurora MIS solution represents an evergreen platform designed to
continuously reset the competitive bar concerning capabilities and
expectations of a next-generation MIS solution. It provides advanced
reporting that offers data based on user-defined objectives and weighting
criteria; converts massive amounts of data into useful decision-making
information; and offers greater business efficiency by identifying specific
problem areas and providing the analysis of root causes as well as
identifying possible solutions.
The Aurora MIS solution is fully operational in a number of public safety
emergency call centers, including the third largest call center in the
United States and a leader in state-of-the-art public safety technology,
Greater Harris County, Texas. It is specifically designed to meet the
fast-evolving needs of next-generation mission-critical call centers.
Common and advanced uses of the Aurora MIS solution include:
-- Call count for 9-1-1 and administrative calls
-- Ring time reports with user-selectable interval
-- Abandoned call count and call type analysis
-- Abandoned serviced/unserviced list for better prioritization of
callbacks
-- Custom groups and filtering
-- Scheduled/Shift-based reports
Currently deployed for use with the PlantCML VESTA® call-taking platform,
future versions of the Aurora MIS solution will support additional PlantCML
call processing solutions, advanced analytical and management capabilities,
and diverse data mining operations for multi-vendor environments.
About PlantCML (
www.plantcml.com)
PlantCML, an EADS North America company, is the industry's leading provider
of crisis communications and response technologies. Today, PlantCML is
pioneering the next generation of E9-1-1 and secure network communications
through Voice over IP-enabled applications, interoperable P25 radio systems
and advanced emergency notification technologies. PlantCML's solutions are
resident in 14 of the top 20 most populous U.S. cities and largest first
responder operations.
About EADS North America (
www.eadsnorthamerica.com)
EADS North America is the North American operation of EADS, a global leader
in aerospace, defense and related services. As a leader in all sectors of
defense and homeland security, EADS North America and its parent company,
EADS, contribute over $11 billion to the U.S. economy annually and support
more than 200,000 American jobs through its network of suppliers and
services. Operating in 17 states, EADS North America offers a broad array
of advanced solutions to its customers in the commercial, homeland
security, aerospace and defense markets.
Contact Information: Media Contact:
Tami Timperio
VP, Global Marketing Communications
PlantCML®, an EADS North America Company
Tel: 951.719.2423
EMAIL: TTIMPERIO@PLANTCML.COM