-- Heidy Kelley, VP of Fulfillment, Comcast -- Chris Yessayan, VP of Service, Invacare -- Greg Lush, CIO, The Linc Group -- Curtis Hill, VP of Technical Support, Cisco -- Greg Blackmore, VP and General Manager of Service, Steris Corporation -- Hank Coleman, CEO, Open Labs -- Ian Alletson, Workforce Specialist, British Telecom -- Craig Cole, Global Strategic Operations Director, Customer Field Support, Beckman Coulter -- Justin Crotty, VP of Services North America, Ingram Micro -- David Webb, UK Service Director, Avery Weigh-Tronix -- David Rapier, Fmr. VP of Operational Excellence, Avnet -- Steve Blaz, VP of Global Service Operations, JuniperSummit participants will have the unique opportunity to immerse themselves in the largest network of global service chain thought leaders to:
-- Build a Best-in-Class strategy for their own service chain -- Differentiate themselves from their competitors through customer service -- Identify key drivers, challenges, trends affecting the service strategies of companies across industries and company sizes -- Attain fact-based research insights in topics such as workforce optimization, customer benchmarking, service quality and knowledge management -- Manage their Service operations as a Profit CenterAberdeen's service management research has tracked the rise of post-sales service up the corporate priority list. In fact, Aberdeen's research indicates that Best-in-Class firms rely on and are increasingly relying on service for a significant portion of their overall revenues and profits. To view Aberdeen's Strategic Service Library, please visit http://www.aberdeen.com/channel/svc.asp. Senior service professionals who wish to register for the CSO Summit or require additional event information, please visit: http://www.aberdeen.com/events/live/CSO08. About Aberdeen Group, a Harte-Hanks Company Aberdeen is a leading provider of fact-based research and market intelligence that delivers demonstrable results. Having benchmarked more than 30,000 companies in the past two years, Aberdeen is uniquely positioned to educate users to action: driving market awareness, creating demand, enabling sales, and delivering meaningful return-on-investment analysis. As the trusted advisor to the global technology markets, corporations turn to Aberdeen for insights that drive decisions. For additional information, visit Aberdeen http://www.aberdeen.com or call (617) 723-7890, or to learn more about Harte-Hanks, call (800) 456-9748 or go to http://www.harte-hanks.com.
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Contact Information: Media Contact: Sumair Dutta Aberdeen Harte-Hanks (773) 857-2123 Sumair.dutta@aberdeen.com