Contact Information: eGain media contact: Connie Pheng Phone: 650-230-7449 Email: pr@egain.com
Update: eGain's Solution for Collaborative Customer Service Resolution Selected as KMWorld Trend-Setting Product of 2008
eGain SME(TM) Enables Seamless, Internal Collaboration With SMEs (Subject Matter Experts) to Resolve Customer Issues, While Meeting Promised Service Levels
| Source: eGain
MOUNTAIN VIEW, CA--(Marketwire - August 21, 2008) - eGain Communications Corporation (OTCBB : EGAN ), the leading provider of multichannel customer service and knowledge
management software on-premise or on-demand, today announced that KMWorld
magazine has named eGain SME™ as a Trend-Setting Product for 2008.
Now in its sixth year, KMWorld's Trend-Setting Product Award is presented
to companies based on various criteria with customer feedback as the most
relevant. Hugh McKellar, KMWorld editor-in-chief, adds, "This year's
edition has been compiled through briefings with vendors themselves, along
with conversations with analysts, users and system integrators. Our mission
selecting this year's products has been deceptively simple: select those
that deliver robust customer value."
eGain SME™ is an enterprise collaboration tool that enables subject
matter experts (SMEs) within and outside the contact center to contribute
their expertise to resolve customer queries or add to the knowledgebase
through simple email and webform interfaces. The solution includes robust
workflow capabilities to ensure that promised customer service levels are
met. eGain SME is an integral part of the eGain Service Suite, the
industry's most comprehensive and unified suite of applications for
multichannel customer service and knowledge management, based on a common
platform. Additional information on eGain SME can be found at:
http://www.egain.com/products/collaboration.asp.
"eGain has had a long history of innovation in knowledge management to help
improve contact center productivity and customer experience. eGain SME
makes sure that businesses can deliver on their customer service brand
promise by easily tapping into subject matter expertise in the enterprise
to help the customer," said Ashu Roy, CEO of eGain. "We are honored to be
selected as a supplier of KMWorld's 2008 Trend-Setting Product."
Additional information on KMWorld's Trend-Setting Product Award is
available in the September issue of KMWorld magazine and can be viewed
online at http://www.kmworld.com.
About KMWorld
KMWorld (www.kmworld.com) is the leading information provider serving the
Knowledge Management systems market and covers the latest in Content,
Document and Knowledge Management, informing more than 50,000 subscribers
about the components and processes
-- and subsequent success stories -- that together offer solutions for
improving business performance. KMWorld is a publishing unit of Information
Today, Inc. (www.infotoday.com)
About eGain
eGain (OTCBB : EGAN ) is the leading provider of multichannel customer
service and knowledge management software for in-house or on-demand
deployment. For more than a decade, the world's largest companies have
relied on eGain to transform their traditional call centers, help desks,
and web customer service operations into multichannel customer interaction
hubs. Based on the Power of One™, the concept of one unified platform
for multichannel customer interaction and knowledge management, these hubs
enable dramatically improved customer experience, unified multichannel
customer service, end-to-end service process efficiencies, increased sales
and enhanced contact center performance.
Headquartered in Mountain View, California, eGain has an operating presence
in 18 countries and serves more than 800 enterprise customers worldwide. To
find out more about eGain, visit www.eGain.com or call the company's
offices: 800-821-4358 (US headquarters), 1753-464646 (UK and Continental
Europe).
eGain, the eGain logo, and all other eGain product names and slogans are
trademarks or registered trademarks of eGain Communications Corp. in the
United States and/or other countries. All other company names and products
mentioned in this release may be trademarks or registered trademarks of the
respective companies.