MOUNTAIN VIEW, CA--(Marketwire - August 21, 2008) - eGain Communications Corporation (OTCBB: EGAN), the leading provider of multichannel customer service and knowledge management software on-premise or on-demand, today announced that KMWorld magazine has named eGain SME™ as a Trend-Setting Product for 2008.

Now in its sixth year, KMWorld's Trend-Setting Product Award is presented to companies based on various criteria with customer feedback as the most relevant. Hugh McKellar, KMWorld editor-in-chief, adds, "This year's edition has been compiled through briefings with vendors themselves, along with conversations with analysts, users and system integrators. Our mission selecting this year's products has been deceptively simple: select those that deliver robust customer value."

eGain SME™ is an enterprise collaboration tool that enables subject matter experts (SMEs) within and outside the contact center to contribute their expertise to resolve customer queries or add to the knowledgebase through simple email and webform interfaces. The solution includes robust workflow capabilities to ensure that promised customer service levels are met. eGain SME is an integral part of the eGain Service Suite, the industry's most comprehensive and unified suite of applications for multichannel customer service and knowledge management, based on a common platform. Additional information on eGain SME can be found at:

"eGain has had a long history of innovation in knowledge management to help improve contact center productivity and customer experience. eGain SME makes sure that businesses can deliver on their customer service brand promise by easily tapping into subject matter expertise in the enterprise to help the customer," said Ashu Roy, CEO of eGain. "We are honored to be selected as a supplier of KMWorld's 2008 Trend-Setting Product."

Additional information on KMWorld's Trend-Setting Product Award is available in the September issue of KMWorld magazine and can be viewed online at

About KMWorld

KMWorld ( is the leading information provider serving the Knowledge Management systems market and covers the latest in Content, Document and Knowledge Management, informing more than 50,000 subscribers about the components and processes -- and subsequent success stories -- that together offer solutions for improving business performance. KMWorld is a publishing unit of Information Today, Inc. (

About eGain

eGain (OTCBB: EGAN) is the leading provider of multichannel customer service and knowledge management software for in-house or on-demand deployment. For more than a decade, the world's largest companies have relied on eGain to transform their traditional call centers, help desks, and web customer service operations into multichannel customer interaction hubs. Based on the Power of One™, the concept of one unified platform for multichannel customer interaction and knowledge management, these hubs enable dramatically improved customer experience, unified multichannel customer service, end-to-end service process efficiencies, increased sales and enhanced contact center performance.

Headquartered in Mountain View, California, eGain has an operating presence in 18 countries and serves more than 800 enterprise customers worldwide. To find out more about eGain, visit or call the company's offices: 800-821-4358 (US headquarters), 1753-464646 (UK and Continental Europe).

eGain, the eGain logo, and all other eGain product names and slogans are trademarks or registered trademarks of eGain Communications Corp. in the United States and/or other countries. All other company names and products mentioned in this release may be trademarks or registered trademarks of the respective companies.

Contact Information: eGain media contact: Connie Pheng Phone: 650-230-7449 Email: