CallCopy Part of 2008 Contact Center Quality Management Great Debate

COLUMBUS, OH--(Marketwire - May 22, 2008) - CallCopy, a leading provider of quality management and call recording solutions for contact centers, today announced that it is has been invited to be a part of the CRMXchange 2008 Contact Center Quality Management Great Debate on May 28, 2008. The webinar will include a panel of industry experts representing leaders in the call recording and quality management industry, and will be moderated by Donna Fluss, president of DMG Consulting.

According to CRMXchange, the panel of experts in the 2008 Contact Center Quality Management Great Debate will address the following best practices:

-- Determining which modules within quality management solutions will give contact centers the biggest return;

-- Enhancing quality management program with performance management;

-- Using speech analytics to improve productivity and the overall customer experience; and

-- Incorporating customer surveying into the QA process.

"The Great Debate provides us with a great opportunity to discuss what we have seen as best practices in quality monitoring across the contact center," said Ray Bohac, president and CEO of CallCopy, Inc. "As a company focused on serving small and medium-sized businesses, as well as large enterprises, we bring a unique perspective to the webinar. Many times customers buy call recording and quality monitoring solutions, and end up using only a small fraction of the solutions' capabilities. Our customers deploy our cc: Discover suite because of its flexibility, both in our licensing model and software design, and because it allows them to maximize their value by offering the tools and functionality that they need today and in the future. We look forward to participating with other industry leaders in this great event."

cc: Discover includes cc: Voice, a call recording system that can blend TDM and VoIP telephone recording with a complete set of quality monitoring tools in a single-server solution. Additional modules such as cc: Screen and cc: Survey provide greater visibility into employee performance and customer loyalty and concerns.

For more information on the CRMXchange Great Debate, visit http://www.crmxchange.com/webcast/debateqmmay08.asp, or to register for the event, visit https://crmxchange.webex.com/crmxchange/onstage/g.php?t=a&d=716368294.

About CallCopy

CallCopy is one of the industry's fastest-growing call recording/quality monitoring software companies. CallCopy's mission is to deliver the highest levels of quality to its customers, so they can deliver the highest levels of quality to their customers. With the release of the cc: Discover software suite, CallCopy has combined call recording and quality management with customer surveys and speech analytics. Compatible with most major telephone systems, including Alcatel, Aspect, Avaya, Cisco, NEC, Nortel, ShoreTel and Siemens, cc: Discover offers a more flexible Application Programming Interface, extending the value of the platform to third-party workforce management, IVR, HR, and CRM software. By enhancing the exchange of data between the different systems used across the enterprise, CallCopy helps bring the 360-degree view of your performance into a 3-D perspective.

Contact Information: Contact for release: Kevin Wilson 513-898-1008