SINGAPORE and BOSTON, Oct. 18, 2004 (PRIMEZONE) -- CrystalVoice Communications, Inc. (www.crystalvoice.com), a leading provider of enterprise Internet protocol (IP) voice communications software solutions, today announced a partnership with Radiance Communications, one of Singapore's largest communications solutions provider, to expand its presence in the Asia Pacific region. This new agreement will provide CrystalVoice increased representation in the region, and extend the company's reach into additional vertical markets with Radiance's customer base of 1,500 corporate customers across Singapore and Malaysia.
Under the terms of the agreement, Radiance will market CrystalVoice's Click-to-Talk and Remote Extension solutions throughout the region. As a leading voice and converged communications solutions and service provider, Radiance will provide sales and technical support, system design and installation services to its customers, in addition to offering a hosted solution to allow smaller entities an opportunity to utilize CrystalVoice's enterprise solutions.
"Radiance Communications strives to provide our customers with the best communications solutions available through our strategic relationships with leading global solutions providers. CrystalVoice's industry leading Click-to-Talk and Remote Extension solutions add a new dimension to Radiance's solutions portfolio," said, Ng Kheng Ghee, CEO, Radiance Communications. "We look forward to a longstanding mutually beneficial partnership between CrystalVoice and Radiance. With CrystalVoice, we are confident that Radiance will be able to provide users with quality voice interaction over the web."
"CrystalVoice's relationship with Radiance allows Radiance the opportunity to address new market segments with both existing and new customers," said Steve Zola, president & CEO, CrystalVoice. "CrystalVoice is pleased to be working with Radiance. Their commitment to CrystalVoice further validates the widespread applicability of our solutions and the business opportunities enabled by CrystalVoice's unique ability to provide clear, reliable voice over the Internet."
CrystalVoice Communications business-class voice solutions extend VoIP beyond the managed network. Utilizing the Internet as the transport medium for high-quality voice communications, CrystalVoice is designed to deliver productivity enhancing, cost-effective solutions for remote and mobile employees, interoffice communications, contact centers, collaborative conferencing and interactive on-line learning.
About Radiance
Radiance is one of Singapore's largest communications solutions providers. Backed by decades of experience, Radiance delivers customized communications solutions and services to Fortune 500 companies and enterprise businesses in Singapore and Malaysia. Established in 1999 through a joint venture of Singapore's two dominant telecommunications players -- Keppel T&T and SingTel, Radiance is a leader in the communications industry with the largest clientele base of more than 1,500 corporate customers spanning across Singapore and Malaysia.
Apart from traditional offerings like private branch exchanges (PBXs), Radiance also offers IP Telephony solutions and customized applications such as Customer Relationship Management (CRM), Multi-media Contact Centre, Integrated Voice Response (IVR), Unified & Voice Messaging, Data Networking, Mobility and Wireless solutions. Radiance is ISO 9001 2000 certified. More information can be found on www.radiancecomms.com.
About CrystalVoice
CrystalVoice Communications is the leading provider of Voice over the Internet software solutions. CrystalVoice's award-winning enterprise products include Remote Extension, Click-to-Talk, and Interoffice Voice Trunking. CrystalVoice is a Cisco(r) AVVID (Architecture for Voice, Video and Integrated Data) Technology partner and a member of the 3Com(r) VoIP Solution Provider Program. Headquartered in Santa Barbara, California, the company has developed leading edge technology to enable clear, reliable voice to be transmitted over the Internet. CrystalVoice provides applications for enterprise communications, e-commerce, customer relationship management, conferencing, distance learning and enhanced telephone services. The CrystalVoice website is www.CrystalVoice.com.